[soma_farms]

I believe, but maybe wrong, that it’s a long the lines of a debit payment but more of a bank transfer. For example, if you work for someone else, like a large company, now a days they only pay direct deposit which means you have to give them that information (ACH number aka routing number) and your account number.

• This reply was modified 1 month, 1 week ago by  soma_farms.

[potpourri_of_life]

When I ran my sewing business, I started to take cc’s, but at that time I could not charge the customer. Now, businesses are charging for them. Yes, reward cards cost a business extra money, as well as 2nd swipes.

The banking system gets a cut from both the business and consumer.

[EvW]

Make sure this is not some phishing attempt.

[Mountain-Granny]

It’s legit. I got the same email from them.

[Redcap]

Bank transfer (ACH here) is extremely common in Australia and that’s how people pay each other or send money to each other ALL the time. But there aren’t as many crooks there as here in the US so giving someone your bank details isn’t as terrifying. And by that, I mean, you could sell something to a friend and they might pay you by bank transfer. But that means giving them your name, bank, routing number (BSB it’s called there), and account number. You do that here and expect to be robbed! LOL

But I am glad to see it being used by businesses. It’s like bill pay only you don’t pay a bill, you pay in advance.

Net10 is a payment businesses use between themselves and suppliers. It means you have applied for credit terms with the actual company and have to pay your bill within 10 days of date of invoice.

[potpourri_of_life]

👍

[Mountain-Granny]

If you are asking about the ACH option, as they said in the email, they upgraded to a more secure payment portal. We have a few payments we make that way and it’s very secure. I took a couple screenshots to show the process.

[MartHale7]

Thanks for your input on this.👍

[BLTN]

What the heck – I never got that email! And nothing shows on their website either – I should know, I’m working on my order and, since I only order 2-3 times/year I’ve been in & out of their site a lot as I think of things to add…then tweak because the total is getting too high.

[LadyJstyle]

Just got that email a few minutes ago. Was surprised thst if you get cash back or points from your debit card provider they may charge a cc fee?

[BLTN]

I was signed in again this afternoon, trimming down my order to stay on budget…and I was logged in to my email just a few minutes ago. Still haven’t seen anything.

[Mountain-Granny]

Check your spam folder. I almost missed it myself.

[BLTN]

Nothing in my junk folder. I even checked my deleted folder, in case I’d mis-clicked when deleting something. Nothing anywhere.

[MartHale7]

You can send them an email and ask them about it…. they should be able to send you the info, or have them send the info to another email address.

[Redcap]

I have also decided to add that I had a weird run-in with Azure Standard this past ordering cycle. I ordered some chicken feed, got the confirmation email and order number, and then realized I had plenty, so a few days before the cut-off date, I cancelled the order. No problem.

Then the day of the cut-off, I got a new email with a new order number for the same chicken feed, but I had NOT ordered it a second time. Unfortunately, the order went through on their end just before the close of the cycle and I had no opportunity to cancel it. I was at work and didn’t see the email until I got home. (I don’t have a cell phone.) My laptop was at home. No one could have placed the order.

I called them and customer service told me it was too bad for me because the order had come from my IP address. But I kept telling them I didn’t place the re-order and there’s no one in my house who would have. My husband doesn’t touch my laptop and there’s no one else. I also said, I would not be picking up the order and so I expected a refund to my credit card. They said they’d get back to me and never did. I was charged on my credit card.

I disputed the charge with my bank (with whom I have the credit card). On the delivery day (it’s one where you meet the truck), a local woman I know happened to have ordered so she messaged me and asked if I was picking up my order. I wasn’t there and she thought maybe I’d forgotten about it. I explained that I didn’t order it and wasn’t picking up so she told me the truck driver just reloaded it and left.

Two days later, I got a call from the same woman from AS who said that even though the order came from my IP address (yes, please keep calling me a liar!), AS was going to provide a refund and then restated it as a refund “or a customer credit” and never really specified which one she was going to do so I had to ask if she was going to actually credit my card. She said, “IF that’s what you prefer.” OMGoodness! I had never said anything about getting a credit; I had always said I should have the card refunded. It’s been a week and I still haven’t received a refund.

So I’m not real happy with them right now, although I expect to order in future when I need something.

Last time I ordered, I got a sealed box with some smaller items and there was stuff I didn’t order that was supposed to have been refrigerated all that time (including a package of sliced cheese). It wasn’t on my invoice and I wasn’t being charged for it, but it clearly belonged to someone else. I always check my order before I leave and I gave it to the coordinator in case it belonged to someone else there.

Every month, my account shows an open order with an order number. Mine currently says 0 items and $0 because I haven’t ordered anything this cycle, but I don’t see how having an open order isn’t inviting some computer glitch to happen. I didn’t realize there was ALWAYS an open order. I would just have liked to not have it implied to my face that I was lying. That just seems terribly rude. I’ve done shipping and receiving. I know it’s a pain, but it’s not a fourth grade drama with attitude.

[BLTN]

My account does NOT show an open order, ever, unless I am actively adding things to an order. Maybe you should contact Azure and ask them if they can fix that issue, mentioning that perhaps that’s why their system erroneously placed an order on your account.

[Redcap]

Told them that and they said everyone had an open order every month with an associated order number even if nothing was in the cart. This is today’s screenshot. I clicked on My Account and then Orders.

[MartHale7]

RE: everyone has an open order.

That would explain why I get an email warning of the closing time each month…

Good info to know.

[Momatomic]

I received this email yesterday. My next order is next week so I paid early (yesterday) using the old payment method to buy myself some time to figure out what I’m going to do. I’m not happy about giving out my main checking account information, so I might open a new checking account just for these kinds of transactions. I can see more companies moving in this direction in the future.

[MartHale7]

I re-read the email, and they do take a debit card for payment, so since I have that I think I will go that direction.

Sorry to hear about the problem with buying when you did not buy…..

I can understand that they do not want to increase the fees of product because of the credit card companies are forcing this on the company. I have a local company that only accepts cash because of this.

I do think it is best to place your order early like a week before the cut off because they do seem to have odd issues near the end….. I had one instance where I was told the product was out of stock, yet they shipped it and charged me for it anyway, ( something I bought on clearance ).

I dislike the fact that in the final hours that they can at that point tell you the product is not in stock and you have to scramble to call them to adjust the order, ( I did that once with cheese that was out of stock, and I called and switched to a different type of cheese ).

Overall past the glitches it has still been a good experience for me, but I have found the final days of the order that you have to watch your emails like a hawk As the driver may be late, and you may have to do last minute changes…

[Redcap]

I asked about that – products being in stock when you order them and then not in stock when it ships. They told me that, yes, that’s an “approximate” amount in stock, but until YOUR delivery date, that’s being shipped out to others, so it’s not lowering the amount by the orders for it. Just saying what they think they have in the warehouse at the time. Weird.

I did get a refund btw.

[Redcap]

You can still use a credit card and just pay a 3% credit card fee. You just have to re-enter the info though as they dumped all the stored credit card info.

[BLTN]

Since this post I’ve ordered & received…first thing I noticed, at the top of their homepage, was a statement about the new payment method…so I guess they did notify me, just in a round about way. Second thing was, when I went to the payment section, my credit card information was all still there & correct. I suppose it’s the usual…when something new starts, there’s always debugging to be done.