I looked into this in the past and would add a couple of things. First water off a cooling coil is “fresh” as opposed to saying.. sea water (Brackish). Your filter won’t work on sea water which is what they are probably poorly conveying. Matter of fact condensed water it is closer to distilled water since it has low mineral concentration.
Why the water is not going through your filter is not something I think I could answer today with what you shared. I would take the filter and run other water through it (domestic water, rain water, etc.) to test how it is generally working,
I would like to make 3 points about obtaining water from air that you may not be aware of. First, it typically takes a lot of energy to do this and if you don’t need the cool/dehumidified air for another reason, it is not cost effective. Second, this is dependent on the amount of water in the air. If it is winter and the dew point (which is almost always less than the outside temperature) is under 40 degrees(ish) Fahrenheit this will not produce anything. Third, make sure you are good with the materials used for the drain pan, piping, maybe solder for connections (sometimes lead based) and bucket. If you plan on drinking this and not just watering your Ficus or flushing your toilet with it, you should use food grade things including inside the dehumidifier and filter for all known contaminants. Also, keep the system clean from the coil to the bucket with nontoxic cleaners.
These are just some thoughts that may help you out.
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